1. The data we collect about you
We may collect, use, store and transfer the types of personal data about you listed below
|contact data||billing address, delivery address, email address and telephone number|
|financial data||bank account and payment card details|
|identity data||first name, maiden name, last name, occupation, username or similar identifier, title, date of birth and gender|
|marketing and communication data||your preferences in receiving marketing from us|
|profile data||purchase or orders made by you, preferences, feedback and survey responses|
|transaction data||details about payments to and from you and other details of services you have purchased from us|
2. How personal data is collected
We collect personal data in the following ways:
|direct interactions||you may provide personal data when you complete online forms, request services or otherwise or correspond with us (by post, phone or email).|
|publicly available sources||we may collect personal data from publicly available sources such as Companies House and the Electoral Register and credit reference agencies.|
3. How we use your personal data
We will only use your personal data in order to provide agreed services and when the law allows us to.
You will only receive marketing communications from us, if you have given your consent. You can opt out of email marketing by replying with STOP within the particular marketing email. You can also withdraw your consent to marketing at any time by contacting us. Even if you opt out of receiving marketing, we may still use your personal data for other purposes we have a lawful basis to do so.
We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
4. Disclosure of your personal data
In order to provide you the service, we may have to share your personal data with third parties. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They can only process your personal data for specified purposes and in accordance with our instructions.
5. Data Security
The security of your personal information is important to us. Please bear in mind, however, that no security system is guaranteed to be 100% secure. Whilst we strive to protect your personal information, we cannot guarantee or warrant the security of our servers, nor can we guarantee that information you supply through our website or email will not be intercepted whilst being transmitted over the Internet.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.
6. Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.