20.01.2020. Ombudsman (ombuds) of the Finance Latvia Association

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The Ombudsman provides support to bank customers for the establishment and settlement of possible disagreements with Latvian banks regarding actions or provided services.
The Ombudsman  of the Latvian banks association that is a neutral mediator and independent in the adoption of his or her decisions.
The Ombudsman serves to establish circumstances and to reach an agreement between customers and banks.
It is possible to turn to the Ombudsman in the case of failure to agree with your bank regarding an emerging situation, for example:

  • ATM has failed to issue the requested amount of money,
  • money transfer has not been performed or was transferred to another address,
  • problems appeared during communication with the bank.

The Ombudsman shall review the complaint within two months from the day of submission of a complaint or the elimination of shortages.
When submitting a complaint to the Ombudsman, a fee of 20 EUR should be paid   for the review of the complaint.